Rate card & billing terms

This page sets out exactly what EsyDial costs beyond your plan, and the terms that apply to billing, cancellation and refunds. It forms part of your agreement under our Customer Terms; plan prices and included allowances are on the pricing page.

All prices are in Australian dollars (AUD) and exclude GST. 10% GST is added to invoices for Australian customers.

Overage rates

Each plan includes monthly allowances. Usage beyond an allowance is billed in arrears on your next invoice at the rates below. We never cut off a line or an allowance mid-month, and current usage is always visible in your dashboard.

• Inbound call minutes: A$0.02/min
• Outbound call minutes: A$0.30/min
• AI receptionist minutes: A$0.80/min
• SMS: A$0.15/segment
• WhatsApp messages: A$0.15/message

Phone numbers and telephony

• Your first phone number is included in every plan.
• Additional numbers are A$8/month each.
• Porting an existing number to EsyDial is free.
• Call minutes come out of your plan allowance. We do not pass through a separate carrier bill.
• Bring your own SIP handset, or add ours for A$110 one-off.

Never charged extra

The following are included on every plan, at every tier:

• Transcription of your calls
• Setup & onboarding
• Call recording & storage
• Number porting
• All CRM & business-tool integrations
• Software updates & new features
• Support (email & phone)

Billing frequency

Monthly plans are billed each month in advance. Annual plans are billed once a year in advance. 24-month hardware plans (see the Customer Terms, clause 8) commit you for the term and are billed annually in advance, one year at a time, so there is no large upfront payment; usage above your included allowances is still billed monthly during that term, so a busy month never accumulates into a single large bill at the end. When a 24-month term finishes, the plan continues on annual billing at the then-current annual rate unless you cancel before the term ends, and we email you at least 60 days beforehand with the date, the amount and how to cancel. Overage and any telephony charges are billed in arrears on the following invoice.

Cancellation

Cancel any time by contacting us, or from your account where available. Monthly plans end at the end of the current billing month; annual and 24-month plans run to the end of the paid term. No cancellation fee, ever.

Refunds

Not satisfied in your first 30 days? Tell us and we'll refund your subscription fee in full, including annual and 24-month plans. Usage charges already incurred (telephony, overage) aren't refundable, any hardware we supplied comes back to us, and the guarantee is available once per customer.

Beyond the 30-day guarantee period, fees already paid are non-refundable except where required by law. Nothing on this page limits your rights under the Australian Consumer Law.

Price changes

We will give at least 30days' notice before any price change. A change takes effect at your next renewal, and the rate for an annual term you have already paid does not change during that term. If you do not accept a change you may cancel before it takes effect.

Fair use

Allowances are generous for a single busy venue. If usage looks automated, resold, or wildly outside normal business use, we'll contact you before taking any action. We never cut a line off without warning.

Your data after cancellation

Export your data any time. After cancellation we keep it for 30 days so you can change your mind, then delete it permanently.

Questions

Anything unclear about a charge? Ask us via our contact page before you buy. We would rather answer it up front.